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Class Descriptions


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Advanced CyberTuner's Continual Evolution
Nate Reyburn, RPT  -  Reyburn CyberTuner  -  Western Michigan
Carl Lieberman, RPT  -  Reyburn CyberTuner  -  South Bay, CA
Saturday, Session 5, Catalina C1

CyberTuner is constantly being improved, refined and optimized for both iPads and iPhones/iPods. We’ll peer behind the curtain and explore iRCT’s thinking. We will explore the theory behind our pure 12th Tuning Style, and the efficiency of high quality single pass tunings with a 20 cent pitch correction. All of our newest features will be presented.


Baldassin - Sanderson Temperament
Tuning Master Class
Rick Baldassin, RPT   -  Baldassin Pianos  -  Salt Lake City, UT
Emily Townsend, RPT  -  North Bennet Street School  -  Boston, MA

Sunday, Sessions 9 and 10, Catalina A1

In this aural tuning class, a sequence of tuning the temperament is presented which leads to a relatively foolproof way of finding out what kinds of thirds, fourths and octaves are needed to fit a given piano. As a result, the temperament tunes the same way on any piano, regardless of size or scale. This temperament sequence will be equally useful for beginners, those who normally tune with an electronic aid, and experienced aural tuners.


Better Tunings, More Money
Simple Tools You Can Use Right Now
David Andersen  -  David Andersen Pianos  -  South Bay, CA

Friday, Session 2, Catalina C1
Sunday, Session 9, Avalon 2

A lot of incredible career opportunities have come my way because I could tune a piano to sound better, more musical, than the last person. It’s opened many doors to me over a four-decade career. I have made it my business and pleasure to break down my protocol for a great tuning into super-simple, easily heard and understood parts, instantly useable no matter what tuning method you employ. Your ears are the final judge of a tuning. No question.

• Ways to immediately increase your precision, focus, and “musicality.”
• Brand new way to look at tuning fourths and fifths, and how it could literally change your work life.
• Ways to achieve those absolutely still, “bursting with sustain” unisons that thrill us when we hear them.
• Simple tools. NOT EASY; that's where the craft, the challenge comes in.

Come and join me, out on the high-end edge, where the inspiration is, the fun is, the money is.


CyberTuner's Continual Evolution
Nate Reyburn, RPT  -  Reyburn CyberTuner  -  Western Michigan
Carl Lieberman, RPT  -  Reyburn CyberTuner  -  South Bay, CA
Friday, Session 1, Avalon 1

CyberTuner is constantly being improved, refined and optimized for both iPads and iPhones/iPods. We will demonstrate how to use CyberTuner’s functions with an added emphasis on learning the basics of using Apple iOS features and techniques.


Ergonomic Tuning: Tools and Techniques
Nate Reyburn, RPT  -  Reyburn CyberTuner  -  Western Michigan
Friday, Session 4, Catalina C1
Saturday, Session 8, Avalon 1

This hands on class introduces ways to reduce stress on your body using both impact hammers and the traditional rigid lever. Reducing the strain on your shoulder, neck, and back by using the right tools the right way is crucial whether you're just starting out or have been tuning for years. We'll cover the basics as well as some advanced tips, then offer hands-on instruction.


Let The Piano Tell You
A Sure-Fire Way To Build Any Equal Temperament
John ‘Jack’ Stebbins, RPT  -  Knoxville, TN
Friday, Session 1, Catalina C1
Saturday, Session 6, Avalon 3

Tempering intervals ... We can't get away from it ... But how much or how little do you temper this interval? Wouldn't it be great if there were a simple way for the piano to tell you what beat speeds to use? There is, indeed, a way for the piano to let you know. It s not hocus-pocus, and it s not difficult. Find out how to get the piano to talk to you.


Partial Hearing: Your Greatest Asset
John ‘Jack’ Stebbins, RPT  -  Knoxville, TN
Friday, Session 3, Catalina C1
Saturday, Session 8, Avalon 3

Awareness of partials is central to the most fundamental job we have: tuning unisons. How are your unisons? Unison tuning is difficult, but you will learn how to make the job easier and better. What is a stretched octave? Not what you may think it is. This class is an eye opener. It is designed to illuminate the basic concepts at the heart and soul of our profession: partials and inharmonicity. Come find out why you do what you do, and how to do it more easily. Jack is well known for his ability to clarify these points.


Sound of Your Tuning
Tuning Master Class
All-Day Thursday Seminar - Registration Required
Don Mannino, RPT  -  Kawai America  -  South Bay, CA
Thursday All-Day, Sessions A thru D, Catalina A3

Class Limit: 15 Hands-on Participants, Additional Attendees Welcome To Observe

This full day session starts with an overview of tuning style and sound, with discussion how the piano tone is affected by temperament types, octave stretch, and stability. The interaction of octave tuning on temperament sound and overall piano tone is demonstrated and discussed in depth. Octave tuning styles are demonstrated and explained with both aural and electronic verification, along with a practical aural approach to stretching the octaves, fitting the tuning to the piano, and applying your individual style to the piano tuning. Once the lecture / demonstration is completed, one of the pianos will be muted and those who have signed up to participate will share in the process of tuning the piano. Participants will get to try setting A4 to the fork, setting the width of the temperament octaves, then tuning an aural equal temperament. Once a temperament is set, we will continue and tune octaves experimenting with stretch in the treble and bass, and finally tuning unisons for sustain. This class will be a great confidence builder for both tuning participants and the observers as we all work together and listen to good tuning practices.


Service and Repair
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Agraffes Can Be Fun!
John Zeiner Sr., RPT  -  John J. Zeiner and Sons  -  Lehigh Valley, PA
Friday, Session 4, Catalina A1

Covering broken agraffes and hitch pin replacement including capo bar repairs. How to repair a damaged agraffe hole in the plate and using agraffe shims. Installation and alignment of a set of new agraffes. Discussing the Steinway patent on agraffes - Did you know that Steinway uses four different style agraffes in a piano?


Everything Upright
Paul Rea  -  Vienna International Corp.  -  Pomona Valley, CA
Friday, Session 1, Avalon 3
Saturday, Session 7, Avalon 3

Prepping uprights both mechanically and cosmetically for sale from your shop or dealer. Includes express regulation to enhance the value for the customer. We will cover the rules for avoiding "call backs".


Humidity and Wood
Christian Bolduc  -  Pianos Bolduc  -  Quebec, Canada
Charles Rempel  -  Dampp-Chaser Corp.  -  Western Carolinas, NC

Friday, Session 2, Catalina A3

An overview of how relative humidity affects the moisture content of wood in general and pianos more specifically. We will examine this all the way from the tree to the finished product. Hopefully, you will leave with a better understanding of why your customers' pianos behave the way they do and be more equipped to find a solution.


Lacquer Finish Repair
Ruth Zeiner, RPT  -  Allied Piano and Finish LLC  -  Southeastern Pennsylvania
Saturday, Session 6, Avalon 2

See a demonstration of the touch-up of traditional finishes. Discover how to make repairs and de-gunk the finish. Burn-ins, color matching, pigments vs. dyes and other subjects will be covered. Bring your questions.


Like Shooting Fish in a Barrel
Enrolling your Clients in the Work You Want To Do
David Andersen  -  David Andersen Pianos  -  South Bay, CA

Saturday, Session 6, Catalina C1
Sunday, Session 10, Avalon 2

When a good piano technician with good skills JUST tunes, he or she loses tremendous opportunities.

Complete Piano Service - Bringing a piano somewhere close to its maximum function, and keeping it there ... is a road to personal and financial success in our business. I will give you powerful tools to make it easy and enjoyable to leverage the trust your clients have in you for repairs, regulation, and voicing. I will show and tell how to move past the fear or trepidation of providing this service. Come join me for a lot of value and a lot of fun!

AND A BONUS: In the last part of the class, I will give you a 6-pack of what I call “$10,000 Tips”, tried and true piano protocols you can immediately use to raise your game.


Make It Shine!
Polyester Finish Service and Repair
All-Day Thursday Seminar - Registration Required
Ruth Zeiner, RPT  -  Allied Piano and Finish LLC  -  Southeastern Pennsylvania
Gregory Cheng, RPT  -  Jacobs Music  -  Southeastern Pennsylvania

Thursday All-Day, Sessions A thru D, Avalon 3

Having the skills to cope with scratches, dings and gouges in piano cases greatly enhances your value to your customers and dealers. Add to your income in surprisingly simple ways. Many nicks and scratches are easy to repair with minimal material investment. All are learnable and not difficult with practice. This seminar concentrates on the repair and polishing of high gloss polyester finishes.


Nick’s Three-In-a-Pot Potpourri
Nicholas 'Nick' Gravagne, RPT  -  Phoenix, AZ
Saturday, Session 6, Catalina A1

Presenting 3 very useful mini-classes. For the in-home or shop technicians, everyone will benefit with video close-ups, hands-on examples, and downloadable handouts.

•  Dampers - Before new damper felts are glued on the damper wire bends they must be checked and corrected relative to several orientations (e.g. damper lever block), damper heads must be squared and spaced to strings via neckbends (neckbends?).

•  Steinway Sustain Pitman - Upgrading the old pitman to the new free-swinging dowel and punching style.

•  Installing Agraffes - Using piano supply house agraffe repair threaded inserts. Sooner or later you will need them. There are times when the 7/32” or 1/4” agraffe won’t work and you’ll have no choice but to resort to a threaded insert in the plate, followed by insertion of a standard 1/4" agraffe.


Piano Life Saver System Refresher
Charles Rempel  -  Dampp-Chaser Corp.  -  Western Carolinas, NC
Saturday, Session 7, Avalon 1

Get up to date! Be prepared to install vertical dehumidifiers with the new design and hardware. Learn how incredibly easy the new warranty registration is, and hear suggestions to navigate the transition. See what is coming soon for simpler grand humidifier servicing.

If you've installed hundreds of Systems, you can continue to look like the pro you are. If you're new, join in to learn foundational concepts and best practices from the start.


Prep Under Pressure
Scott Jones, RPT  -  Curtis Institute of Music  -  Southeastern Pennsylvania
Friday, Session 2, Catalina A1
Sunday, Session 9, Catalina A2

Piano prep with all the time in the world is easy. Prepping under time constraints, picky customers or artists, and demanding teachers can test your mettle. That is unless you are prepared. Use the tools in this class to gracefully and happily excel under extreme conditions.


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Effective Power and Performance
Gregory Cheng, RPT  -  Jacobs Music  -  Southeastern Pennsylvania
Friday, Session 3, Catalina A1

Regulation steps can be broken down into simple goals achieved by simple tasks. Discover the secrets behind power and performance from a ground up regulation. These goals in regulation are universal, easily understood, and when applied can turn a regular grand into a spectacular grand.


Grand Action Geometry
Richard Davenport, RPT  -  Los Angeles, CA
Saturday, Session 7, Catalina A2

When regulating a grand action, have you ever had issues with action regulation or touch weight? Have you installed new parts or relocated old ones without significant improvement? Want to know why? Let’s get back to basics. I guarantee it’s easier than you might imagine.


Grand Damper Regulation With 3 Tools
Scott Jones, RPT  -  Curtis Institute of Music  -  Southeastern Pennsylvania
Friday, Session 4, Catalina A3
Saturday, Session 8, Catalina A1

Fine damper regulation is surprisingly easy if you keep it simple. This class features 3 'must-have' tools for reliable grand damper adjustment. Hands-on participation will be included as time permits.


It's All About Jack
Randi Potter, RPT  -  Randy Potter School of Piano Technology  -  Portland, OR
Friday, Session 1, Catalina A3
Saturday, Session 5, Catalina A3

Virtually everything we do when regulating – whether on a vertical or grand piano – either affects, or reveals itself in, the Jack. When we come to a note with an “issue”, if we understand Jack we can quickly diagnose what needs attention, and then quickly correct it. Handouts include the regulating sequences, with a Quick Reference Guide to Jack.


Vertical Action Regulation: Maximum Results in Minimum Time
Don Mannino, RPT  -  Kawai America  -  South Bay, CA
Sunday, Sessions 9 and 10, Catalina A3

Focusing on the goals of regulation and how to fulfill them in the least amount of time. Covered will be how to make the piano work best within normal specifications, which tools to buy and which procedures to follow to insure the best results. An excellent class for those who want to get a better handle on making vertical piano actions perform at their optimum while being as efficient and profitable as possible.


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A Master's Approach to Performance Preparation
Ace Ugai   -  Yamaha Corporation of America  -  Piano Technical Manager
David Durben, RPT  -  Yamaha Corporation of America  -  Pomona Valley, CA

Friday, Sessions 3 and 4, Catalina A2

The class is listed under the category Voicing, but involves much more than shaping and needling hammers. A master of the craft must include consideration of the room acoustics, tuning and action regulation specifically tailored for those conditions, and finally manipulation of the hammers for best effect. In this class we will identify the sounds and effects to look for, and demonstrate how to listen, evaluate and manipulate all of those facets.


Butter Your Tunings
Gregory P. Cheng, RPT  -  Jacobs Music  -  Southeastern Pennsylvania
Saturday, Session 6, Catalina C1
Sunday, Session 10, Catalina A2

How an extra 5 to 10 minutes during a tuning appointment can lead to a lifetime of satisfaction and improvement for both the customer and technician. Learn to apply a service level of voicing to create a better tuning for your customers. The methods shown in this class can be handled by all levels of technicians. While employing these methods the technician will gradually enhance voicing proficiency as well as providing a better service for the customer.


Dueling Tone Design
Voicing Master Class
All-Day Thursday Seminar - Registration Required
Rick Baldassin, RPT  -  Salt Lake City, UT
Nick Gravagne, RPT  -  Phoenix, AZ
Richard Davenport, RPT  -  Los Angeles, CA

Thursday All-Day, Sessions A thru D, Catalina C1

An extraordinary opportunity to learn detailed piano prep and voicing techniques by three master technicians. They will combine their unique perspectives to discuss and demonstrate a well-rounded and comprehensive set of techniques on how to evaluate and prep a piano. Virtually every thing that we can do to a piano has an effect on it's tone. From tightening screws to action regulation, from tuning to piano hammer work, and even to how the piano is positioned in it's environment, everything is voicing. In fact, some would say that inserting a needle into the hammer--what many think of as actual voicing--is the LAST thing to do in the voicing process. This lively class will address it all.


Express Prep and Voicing
Paul Rea  -  Vienna International Corp.  -  Pomona Valley, CA
Friday, Session 2, Avalon 3
Saturday, Session 5, Avalon 3

Learn prep of pianos including voicing for the home or showroom that is quick, easy, and less expensive using tools you have seen and some you have not. Where to get the tools including ones you will not find at a parts house. This is hands on and not just showing you.


Prep Your Voicing
Emily Townsend, RPT   -  North Bennet Street School  -  Boston, MA
Friday, Session 1, Catalina A1
Saturday, Session 7, Catalina A1

Many technicians overlook the two most important steps in achieving consistent voicing: Leveling strings and fitting hammers to strings. A voicing job is easier and ultimately more successful if these two steps are done well, but we often skip them out of a lack of familiarity or a desire to avoid their tedium. I will demonstrate several different tools for each procedure, which will hopefully provide everyone with an option that will become comfortable and easy. Of special note is a hammer fitting tool I have only recently acquired and have seldom seen used, which enables the technician to fit hammers without sliding the action in and out of the piano. This dramatically increases accuracy and dramatically decreases tedium!


Shop and Rebuilding
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Basic and Advanced Key Repairs
Nicholas 'Nick' Gravagne, RPT  -  Phoenix, AZ
Saturday, Session 8, Catalina A3

•  Key Button Replacement
•  Balance Hole Replacement
•  Badly cracked Keystick
•  Veneer Repair to Balance Hole
•  Glue Sizing

A major feature of this class is Nick’s simple DIY Balance Hole Replacement jig and procedure. When the balance hole is too far gone for simple glue sizing you need to replace the balance hole with new wood and a fresh hole. A simple and effective procedure using simple tools and NO complicated or expensive jig setups. Requires a simple guide jig for you to make. Neat, inexpensive and effective, especially when only a handful of inserts is required. But if used carefully a full set of balance hole inserts can be installed. Power Point, hands-on example, and downloadable handouts.


Efficient Key Rebushing
The Spurlock Method
Trix and Jacob Erwin  -  Erwin's Piano Restoration

Friday, Session 3, Catalina A3
Saturday, Session 7, Catalina A3

We will show you how to rebush a set of keys completely, with top quality results, in the time it takes to do an average tuning. We cover all aspects of the job including removal of old bushings, improvements to damaged keys, cloth selection, use of hot hide glue, and efficient use of tools. Learn the system that has made this once-feared job an enjoyable money maker for hundreds of technicians. A thorough 6 page handout will supplement step-by-step slides/video presentation and hands-on demonstrations.


Grand Balancing Act
Action Weigh-Off Simplified
All-Day Thursday Seminar - Registration Required
Bruce Stevens, RPT  -  South Bay, CA
David Vanderlip, RPT  -  Orange County, CA

Thursday All-Day, Sessions A thru D, Catalina A1

Join two of the finest shop technicians as they demystify grand action improvements. No longer approach the weigh-off of a grand action with fear and trepidation because there is no clear definition of the proper down-weight vs. up-weight. Bruce and David will present an innovative, quick and easy method using Balance Weight protocols that greatly speeds up the weigh-off procedure and provides consistent results. Action Ratio, Inertia, Parts Selection, and Hammer Preparation will also be covered. Bruce and David will be providing actions from their shops for a hands-on opportunity to experience this innovative method, going beyond just 'facts and figures'. If you have been apprehensive about any of this work, you will gain confidence after attending this seminar. Satisfaction Guaranteed!


Grandwork Regulation Protocol - Part 1
Sell Your Grand Customers More Regulations
Christopher Brown, RPT  -  Grandwork Tools  -  Boston, MA
Friday, Session 1, Avalon 2

The Grandwork Protocol for grand regulating goes in a straight line from piano to bench to piano – minimizing rework. Steps don’t undo previous steps. And with good referencing, hammers address their strings vertically. The consistent success of this method brings confidence and enthusiasm that sell this work.


Grandwork Regulation Protocol - Parts 2 - 8
Christopher Brown, RPT  -  Grandwork Tools  -  Boston, MA
Grandwork Tools Booth

Session 2 - Short and Long Form Keyframe Bedding: Grand action regulating begins with keyframe bedding. Good tone, power, and repetition (TPR) depend on it. Remove the return spring. Bed the cheekblocks. And test front and back rails. If they pass, WNG Keyframe Bedding Tool the balance rail. If they fail, the Grandwork Bedding Protocol lists what to do.
Session 3 - Bedding and Strike Sampling in the Piano: Learn a new, simpler, and more accurate approach to transferring grand bedding and strike information from piano to bench. Keys with Grandwork Keysteps memorize keyframe bedding. Hammers and the weight of a WNG Dip Tool memorize strike. And an additional mid-range Keystep maps the shape of a crowned front rail.
Session 4 - Bedding and Strike Setup on the Bench: The Grandwork Custom Keybed provides all the features needed to recreate the piano’s keyframe bedding with stability. Elements fix position and support each rail to in-piano specs, including front rail crowning. And the Grandwork Regulating Rack sets up a stable profile of strike that lowers to letoff, hammerline, and more.
Session 5 - Prep Parts to Vertical; Balance and Simplicity: TPR booth – Sat Session 5 Fully regulate two samples on the bench, with a third to try new parts. File hammers with the Hammer Filing Jig. Travel shanks and square hammers to vertical at strike with the Squaring Platform, Shank Traveler, and Hammer Square. Discover how yes-no, go-nogo answers and trial-and-error can produce superior results.
Session 6 - Hang Hammers Vertically at Strike: The Grandwork Hammer Hanging Jig provides easy tail and shoulder positioning, with clearance for new shanks in the high treble. It coordinates with the Squaring Platform and Regulating Rack to hang hammers to be vertical at strike. Later, these hammers will accurately provide string leveling and mating in one step.
Session 7 - Fast and Precise Bench Regulating: Square, space, and level keys in good light at a good height. Regulating Rack templates fixed at strike provide the perfect spacing scale to return to during regulating. Then, moving this strike profile to heights needed takes seconds. And steps proceed in an order that will not undo previous work.
Session 8 - Installation, String-to-Hammer Mating, Voicing: Back in the piano, after one trip to the bench, the regulation fits. Now, fine space hammers, settle wire, tune, and mate strings to their hammers. The strings will turn out parallel to the keybed, facilitating damper regulation and soft pedal voicing. And your vertical regulating will way simplify voicing.


Introducing the Grand Pre-Crowned Soundboard
Christian Bolduc  -  Pianos Bolduc  -  Quebec, Canada
Saturday, Session 5, Avalon 2

Shop not set up for full grand rebuild but you're interested in replacing a soundboard? Christian introduces us to the Grand Pre-Crowned Soundboard with ribs glued and new bridge capping ready to carve. This class provides an overview of proper measurements for duplication and requirements for a successful installation.


Practical Touchweight in Hammer Replacement
Melanie Brooks  -  Brooks LTD Piano Products  -  Connecticut
John Gallen  -  1040 Pianos  -  Connecticut

Friday, Session 2, Avalon 2

Using simple terms and practical methods, we discuss how to take and interpret touchweight measurements, improving the end product in our action parts replacements. In collaboration with the technician, a small amount effort in our analysis on the front end, yield a better product on the back end.


Ronsen - America's Piano Hammer Maker
Ray Negron  -  Ronsen Piano Hammer Co.  -  Hudson-Adirondack, NY
Starr Taylor, RPT  -  St. Piano Rebuilders  -  Southwest Florida
Friday, Session 4, Avalon 3

Ray Negron will take you through a tour of the Ronsen Piano Hammer Company. You will see the various processes used in manufacturing piano hammers, discuss the merits of the different felts and woods available, including our newest felt offering, Weickert Special by Wurzen, and be shown how to take measurements from your old hammers in order to facilitate ordering new ones. Starr will present voicing tips and other procedures to help you get the best sound possible from the different hammers we offer. New videos included. Questions are welcomed and encouraged.


The Other End Of The Key
Richard Davenport, RPT  -  Los Angeles, CA
Saturday, Session 5, Catalina A1

Everything you never knew you needed to know about grand backchecks and key-end felt. Removal, replacement and proper regulation will be discussed and demonstrated with the aid of an action model outfitted with a height-adjustable backcheck and key-end felt. A detailed slide presentation will clarify each procedure. After attending this class, you will never again be intimidated by grand backchecks or key-end felt. Promise!


Working with Hammers
Dale Erwin, RPT  -  Erwin's Piano Restoration  -  Sacramento Valley, CA
Jacob Erwin  -  Erwin's Piano Restoration

Friday, Session 1, Catalina A2
Saturday, Session 8, Catalina A2

Choosing and installing the right hammers for a specific piano is the single most important skill we can possess to improve a pianos performance and is critical to our success as technicians. What makes piano hammers work? What makes them different? Acoustic concerns, Hammer sampling, preparation, hanging and strike line issues will ALL be covered. Experience filing with the Erwin Hammer sander and other methods. The "Erwin Action Ratio Gauge" is a simple tool which aids correct parts selection and targets a specific predetermined hammer weight in 10 minutes. Other jigs and fixtures are demonstrated. We will explore Ronsen Weickert felt and experience a new easy to use voicing solution. An informative and fast paced class, Dale will distill 45 years of hammer expertise and practical techniques into a one period class.


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Business Savvy Professionals
Melanie Brooks  -  Brooks LTD Piano Products  -  Connecticut
Saturday, Session 8, Avalon 2

Defining practical strategies to make savvy business decisions will help you realize your goals. Focusing on technical skills, we often lose sight of the costs of doing business. Join in a group discussion as we define what your time is really worth and build a road map to a successful business plan.


RU Socially Secure?
John Gallen  -  1040 Pianos  -  Connecticut
Friday, Session 4, Avalon 2

Are you retired or thinking about retirement? When can you retire? How much will you get? Is there a limit on what you can earn? What if you keep working in retirement? These questions and more will be covered.


The Gazelle Network - Building A Stronger Business
Luke Ehresman  -  The Gazelle Network
Friday, Session 2, Catalina A2
Saturday, Session 5, Avalon 1

If you are trying to make a living as a piano technician, you need Gazelle. The Gazelle Network is a software that enables you to manage your business on the go. Gazelle will save time and increase your revenue. Spend less time in the office, less time in the car, as you automatically remind clients their piano(s) are due for service and watch as they self schedule their own appointments using Gazelle's SMART Scheduler. Managing clients, pianos, and calendars for one or more technicians is what Gazelle does best. This class will be focused on showing you how Gazelle can transform your life by helping you focus on the things you love. Gazelle will enable you to spend your time servicing pianos and caring for people rather than playing phone tag and doing office work.


The Manufacturer, Dealer, and You
Gregory P. Cheng, RPT  -  Jacobs Music  -  Southeastern Pennsylvania
Friday, Session 4, Avalon 1

An interesting discussion dealing with the warranty issues between the client, technician, dealer and manufacturer. Manufacturer and dealer warranties can be an opportunity to network and promote your own business and talents. Topics will include types of warranties, what to do when a warranty problem arises, professional customer relations, financial considerations, and reading between the lines. This can be a curvy road and everyone should know how to read the map.


The Taxing Life of Jack Spring
John Gallen  -  1040 Pianos  -  Connecticut
Saturday, Session 6, Avalon 1

Let's take a look at the life of Jack Spring, the average piano technician. Without spending more money, let's see how understanding the tax system can increase your net profit.


Player Piano Systems
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What's New at PianoDisc
Mark Burgett  -  PianoDisc  -  Sacramento Valley, CA
Friday, Session 3, Avalon 3

PianoDisc new systems technology explained and new app demonstration. Learn the secrets of iQ and ProRecord and how to expand your business with installations.


Yamaha Hybrids: It's Just Routine!
Ryan Ellison, RPT   -  Yamaha Corporation of America  -  South Bay, CA
Bill Brandom, RPT  -  Yamaha Corporation of America  -  Pomona Valley, CA

Saturday, Sessions 5 and 6, Catalina A2

Did you know that 20% of Yamaha acoustic piano sales are electronically-equipped?! In light of this statistic, we ask the question: “Why do acoustic piano technicians shy away from hybrid service?” In this class, we demonstrate Yamaha’s current products, discuss how hybrid service is profitable and easy, and give you the key to unlock your own hybrid business.


RPT Exam Prep
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Preparing for the Written Exam
Dave Davis, RPT  -  Puget Sound, WA
Friday, Session 3, Avalon 1

We will introduce you to all the study aids and material that PTG has published to prep you for the written exam. Explaining the procedures for starting the “Walk to RPT” and outline the content of the exam in an effort to put you at ease before you make the commitment. The written exam will be given on Sunday morning.


Introduction to the Technical Exam
Dave Davis, RPT  -  Puget Sound, WA
Friday, Session 2, Avalon 1

A walkthrough of the requirements of the PTG technical exam and a survey of test equipment and procedures. Find out how to prepare for the exam, what tools and supplies you need to bring to the test site and what examinees are entitled to before, during and after the test. Learn how to best utilize your time, improve efficiency, cope with exam anxiety and other skills and strategies you need to successfully tackle the exam. For PTG Associate members only.


Pass the Tuning Exam the First Time
Techniques for Mastering the Mid-Range
Randi Potter, RPT  -  Randy Potter School of Piano Technology  -  Portland, OR

Saturday, Session 7, Avalon 2

From examiners and examinees I talk to, many (some say most) who fail the aural portion of the Tuning Exam actually passed the Temperament Octave (13 notes), but failed the 11 remaining notes in the Mid-Range. Come learn why this happens, and how to tune smooth octaves, not just in the center but also extending your good temperament into the treble and bass (whether or not you are using an ETD, or tuning strictly aurally).


RPT Exams
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Written Exam
Exam Team
Sunday, Session 9, Avalon 1

Open to all PTG Associates. Begin the “Walk to RPT”.


Written Exam Review
Exam Team
Sunday, Session 10, Avalon 1

After completing the Written Exam. An Exam Team member will go over the results with each participant individually. Know what areas were done well and learn the areas that may need improvement.